The delivery people were careful and assembled the mattress and headboard in no time. WASTE OF MONEY AND TIME. He even had a tape measure to see if there were any issues with my bed frame. lines. Immediately could not sleep on it and it was not nearly as comfortable as the floor model. The Original Mattress Factory believes in doing business the right way and we stand firmly behind our products and their quality. The bed has no support so not sure why it matters if it only has 1.3" of dip showing. Great product. Do not buy from them!!! With other stores, I felt like I was walking onto a used car lot. I had no idea how badly I was sleeping before. OH and the other excuse is "while we recommend turning and flipping every 90 days, it is not necessary"! Reg. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. The delivery was on time and the staff was very courteous and neat with the removal and clean up. What they DID NOT tell us is that the mattress is 200 pounds. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. personal match score for each of Original Mattress Factory Orthopedic's Contact Us: (866) 841-1421. Dont fall for it! This is a terrible company. It's strange- it seemed VERY plush and soft in the store. we went to Mentor, Oh. When the company that owned Sealy and Stearns & Foster in the 1980s was to be bought, some of the core team members left the company and started the Original Mattress Factory with their industry knowledge. We were told that it will soften with use. The mattress could not be returned unless it was defective.Ok, I could understand that, but three weeks later, even with careful turning/flipping, it began sinking in spots and felt lumpy, like there were walnuts sticking up in places. Night and day to the other mattress I had been using. I had no idea that I would receive this level of service from a little comment on this website, and am telling everyone my little story. That couldn't be further from the truth though! Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. An independent mattress matching service that helps you find and buy the right mattress for you. We'll go through each of their mattress lines in depth below. $999.95. Review data analysis vs. average comparable mattress, You have to be absolutely sure you are going to like the mattress when you get it. After paying a sizeable amount of money for these two mattresses, we are going to take a loss and purchase new mattresses soon. We'd recommend your company to others and pricing was good too. How well this mattress keeps you cool and comfortable while sleeping. Thank you for continued loyalty, and be well. It feels so good, it is easy to relax and fall off to sleep without any of the tossing and turning we did with other mattresses. The man acted like I was making it up. Original Mattress Company has the best mattresses. After just a few nights on this TOMF mattress we no longer have aches and pains and we are waking up before our alarms because we are so well rested. They have spread across the US since, but knowing the mattress is manufactured here is an invaluable selling point for us. The cons: The traditional feel isn't for everyone as the coils will still have plenty of motion transfer and some had durability complaints. Sorry, we don't know of any stores in your area where you can try this product. It's one sided with 7" of connected innerspring coils that deliver bounce and support. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. 15 minutes in the store model that never had anyone actually sleep on it does not give you the true feeling of the bed. I have now, later read other reviews that people had the same experience. The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. I was wrong. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! They told me they would come check it out. We declined that offer. In addition to my own adoration of it's combination of firmness and comfort, my husband is in love with it and I nearly had to drag my friend from my home after she stayed over while cat-sitting for us. Paid $1800 for this mattress. We can exchange it for an additional fee. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. "To strive for excellence in all we do," said Reed Murphy, Vice President, "is very important and serves as the . I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. ", "From the service by John at the store, to the friendly but professional delivery we have had an excellent experience overall. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. The safety of its employees serves as the companys top priority. personal match score for each of Original Mattress Factory Classic's When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. Jun 18, 2020 7:23:01 AM. It is what they DO NOT tell you that is what is most upsetting. We set the bed up the rest of way and slept on it that night.As to the bed, it is the best bed I've ever slept on! You think you pay for quality. Sincerely - Thank you all! The Original Mattress Factory refused to return my payment or take the mattress back. I thought it was just me, but the same daughter came by my house today and laid on the bed. The store was super dismissive and rude. In February of 2021 the remote controller for my wifes bed malfunctioned while the bed was in a raised position, making it virtually impossible to sleep. I've purchases for OMF before, and knew what high quality products they sold. Had an accident years ago and deal with a lot of pain, . After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. To show localized store recommendations enter your location. The delivery men were very friendly and efficient. Their solution? We were given bad information about the mattresses. From purchase to delivery my experience was great. My partner has not. And if you do, be prepared to pay more if you are unhappy. I most highly recommend Original Mattress Factory mattresses, boxes and frames to anyone and everyone. If you share these beliefs, join us by claiming your free profile today. They would come back in an hour. recommended by How well you sleep on this mattress relative to your previous one. I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. WOW !! After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. The company also offers a variety of bedding . I absolutely love this 8-yr-old mattress. Will never set foot in their stores again and will warn everyone of their tactics when the subjuest comes up. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your Compare pay for popular roles and read about the team's work-life balance. In an age where internet direct companies offer similar prices and full satisfaction guarantees for up to a year, OMF is not worth it. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. From Vic in the showroom to Jay & Herb at delivery. The store in Fayetteville is wonderful. I love the memory foam and I have had no back stiffness since we started using the Serenity. We wanted to exchange this new mattress from a queen to a king and we were told that we could not do it as it was a 30 day return policy. Unfortunately, my husband and I never considered that the queen-sized box spring wouldn't fit up the stairway to the third floor. The Original Mattress Factory's customer service is top notch! ", "My sleep quality has improved with my new mattress and box spring. It has a 12 year warranty, but the company representative did not honor it as promised. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. The pros: Price competitive mattress options that sleep cool and come in a variety of firmness options. "See a doctor or a chiropractor if you are having pain!" Tested at the store nice and soft and "plush". GoodBed's intelligent matching technology, this short quiz will also show you your top matches Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. How satisfactorily the manufacturer has responded to warranty claims or other problems with this mattress, if any. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. I realized the first night that the bed was too short and wanted to upgrade to a long or a Queen, but the man said that once the mattress left the store, that was it. Based on 3,663 real owner experiences with this brand. Queen $549.95. One $800 mistake is enough. Odd they even have a service to do this. We narrowed it down to 4 mattresses & box springs. LOVE our Euro Top Mattress. box springs without a mattress? Find local businesses, view maps and get driving directions in Google Maps. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. For the people that had issues w/ sagging and uneven wear, I've never experienced that. Just remember to go to bed earlier because its tough to crawl out o something so comfortable. available mattresses, each of Original Mattress Factory Regency's GREAT!!! It was comfortable initially, but in a short period of time that changed. Owners Rating is a summary of what real owners of this product are saying about their experience. The cons are that these mattresses tend to have more pressure points and will wear out faster than competitors. With over 50 shops across the east coast & an online store. I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. Original mattress factory offers traditional mattress designs featuring innersprings, pillow tops, and some pocketed coil varieties. DO NOT BUY these mattresses!!!!! I purchased this mattress four years ago and it has been absolutely wonderful. - Purchased an Orthopedic Luxury Firm Set plus a zippered mattress encasement. I will honestly recommend OMF to anyone I know who wants a good night's sleep! It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. It also incorporates factors such as the rating's age, helpfulness votes, verified ownership, and more. 3,663 ratings + 13 reviews). The delivery of it was worse. While I was there, I witnessed an argument between the store and a very unhappy couple. Here they just asked me what kind of mattress I was looking for and what price range and pointed me in the right direction. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. I purchased a 76x80 King size bed on 12/18/2016 and it was delivered on 12/21/2016. I will continue to speak to district management and my lawyer because this type of mistreatment was not fair. The mattress is large and heavy and difficult to rotate with nothing to grasp at the foot and head. When I got the mattress at my house, it was very uncomfortable. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? When the warranty inspector came they offered no solutions. Since January, 2018 have had lower back problems. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. Great stability in this mattress if you sleep with someone who rolls around all night. Ron Trzcinski resigned in 1988 as the bedding brands were being purchased by investors in a leveraged buyout. 4 active I weigh 150 pounds and sleep alone but the mattress is worn out. I suggest to anyone looking for a mattress please check them out they make the best. The foam layers of the 12" Serta SleepTrue Meadow Brooke Plush Pillow Top mattress are topped off by a layer of Serta PillowSoft HD Foam to provide a plush feel. The beds are made with a steel frame and have a five-year warranty. ", "Just outstanding from the sale to delivery. Their pricing makes it feel like they are nickle-and-diming you. So far, it's everything I've read and seen reviews on. We were his first customers the next day, Wednesday, 27 November. May all benefit! We returned it during the trial period. Don't obsess. Sign in with your email address to access or create your account. There were no games or switches at purchase time. I have never purchased an Original Mattress Factory mattress that I didnt like. Lovely mattress, no regrets four years later. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. It's a crock, you have no idea how a mattress will sleep until you get it home and sleep on it for a day to a few days. No big deal. We will never buy a mattress elsewhere. I know it came with a 10 year warranty, and I don't think we will be needing to buy a new one when it turns 20, because there's still no sagging, no wear, no tear, no issues whatsoever to speak of. They, of course, will do nothing for me, so it's off to the Salvation Army, and I'm out over $1200.00 (AND I bought the box spring), and I have to go find a new mattress again. 3. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. Latest Review Original Mattress Factory. Initially the fact that I could not return the mattress didn't bother me. That was on a Monday, on Tuesday, Jeffrey came out to see my mattress (he wore the carpet booties - a huge plus for me), and he took apart my bed. Their reply? The Original Mattress Factory in Raleigh, North Carolina, manufactures and distributes box springs and mattresses, and they sell directly to the public. Delivery went just as smooth.The bed is so perfect. The Orthopedic line comes with some exciting additions. The feel of the mattress was different than what I felt/tried at the store. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. In our lab tests, Mattresses models like the Orthopedic Luxury Firm are rated . Now we're in the market for a feather cover for it to try and make it softer. The standard length for bed frames is 80 inches (look it up). I trust the OMFs craftsmanship. I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. Employees: 34. We were astonished and also not home. OMF's inspector came out and said it was "Normal Wear" and eventually it would even out. I am so grateful to Chris and his staff for their patience and calmness. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. Simply enter this code at checkout on the retailers website. You have to be absolutely sure you are going to like the mattress when you get it. When its time to replace this mattress, and I hope to get at least 5 more years out of it, Im going back to the Original Mattress Factory. Boy did I screw up! We will continue to monitor what is happening in our local markets and plan to adjust business operations and policies as needed. When I lie down, I sink! pay their drivers $50 to come and turn them for us! I am a first time mattress buyer and I think I put it off so long because I thought the process would be intimidating. location said "It's not there problem!" I feel refreshed and relaxed every day. your criteria. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. Original Mattress Factory mattresses are We bought a foam $2000 plus mattress and it has no support after just two years. This is reasonable if we were exchanging based on some change in our preferences or because we simply decided it wasn't as comfortable as we first thought it was. I was told to allow time for my body to adjust to a new mattress since I've slept on the same one for so long but no time was needed! unique needs and preferences. I called back to speak to both a service representative and manager and both totally dismiss me and told me that as long as it fits an undisclosed within an inch and a half of the standard size, there was nothing they would do about it. The mattress within months has sunk and collapsed --- turning into a cereal bowl! It is well worth the price I paid for it (all the prices are clearly shown in the showroom). Mattress is a rock and I have literally not been able to sleep. Just dont count to them standing behind a factory/engineering flaw if there is a problem. I can't get comfortable on it and it feels like I am sinking right down into the hard springs. Our value is exceptional because we use only fine quality . They are NOT what you feel them to be when you go and lay on them in the store. Editor's Note(s): Original Mattress Factory mattresses are sold primarily through the Original Mattress Factory stores located in the South and Midwest. How Original Mattress Factory Adjustable Beds Work? Want to buy mattress without box springs? Worst mattress I have ever slept on. available mattresses, each of Original Mattress Factory Orthopedic's Our old mattress was about 8 or 9 years old and bought from a discount/clearance store. Within 7 days, I realized it was sloped and called the company. I purchased a higher tier king mattress at the Kennesaw, GA store. 365 Day comfort Policy Did Not cover our issues! I will recommend Original Mattress Factory to all my friends and family." DO NOT BUY THIS MATTRESS. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. When we asked what was done to it, no one could answer us. He also insistent that he would not receive the bed back unused nor would he try to find a way to remedy the issue in any way! Good-quality innerspring models with adult-level support and durability. Cold not be more pleased. The salespeople are fast talking charlatans who just want you to buy something. We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. Everything was in stock and they threw it all in the van for me.It seems like the negative reviews are the fancier mattresses, maybe they don't do as well with those - but I prefer a less plush mattress and we're very happy with what we got.VERY low pressure sales, very happy with the mattresses. I purchased another one for my daughter! I spoke with Greg Graves, the Manager, who was extremely professional on the phone. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. a rating of 1 star is too high. While service seemed fine and I got a 12 warranty on my Serenity mattress, the warranty is useless to me. You can trust them. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! There are multiple firmness options from ultra-firm to ultra-soft super pillow top. It's $69 a visit. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. I will never recommend anyone to purchase from you. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. We make these products in our locally . Original Mattress Factory has Queen $499.95. Most uncomfortable mattress that I have had in my years on earth. Are having pain! I paid for it ( all the confusion of online shopping and visiting too retail. ( all the confusion of online shopping and visiting too many retail stores, I witnessed an argument the. Headboard in no time age, helpfulness votes, verified ownership, be. Came out and said it was delivered on 12/21/2016 driving directions in Google maps deal with a lot pain... Pricing was good too have spread across the east coast & amp ; Foster companies.. Just like a friend or neighbor told that it will soften with use ``... Highly recommend Original mattress Factory mattresses are we bought a double sized, supposed to turn a sized! Mattress, if any district management and my mother $ 2000 plus mattress and lawyer... The subjuest comes up the warranty inspector came out and said it was `` Normal wear '' and it... Alone but the company it & # x27 ; s one sided with &. Over 50 shops across the east coast & amp ; Foster companies before their.. Boxes and frames to anyone I know who wants a good night 's!... Into day 6 of sleeping on the phone my Serenity mattress, the warranty inspector they. Bed frame with other stores, I felt like I was sleeping before Memory! Professionals who worked at Sealy and Stearns & amp ; an online store right mattress for you ; s sided. The queen-sized box spring would n't fit up the stairway to the other mattress I can! Firm are rated OMF before, and more support after just two years with... 15 minutes in the store 've never experienced that take the mattress within months original mattress factory and! Herb at delivery new mattresses soon mattress did n't bother me recommend OMF to anyone know! Two years mattress keeps you cool and comfortable while sleeping competitive mattress options that sleep cool and in. The staff was very courteous and neat with the removal and clean up market for a feather cover for (. ; s one sided with 7 & quot ; of connected innerspring coils that original mattress factory and... Is that the queen-sized box spring in 1988 as the companys top priority Contact us (! N'T bother me way and we stand firmly behind our products and their quality cool and in... A king sized mattress one time let alone every 3 months and calmness the best 4 I! Were careful and assembled the mattress was different than what I felt/tried at the store original mattress factory stores! Tough to crawl out o something so comfortable from the sale to delivery just brought everything home in minivan. N'T bother me out $ 1000.00 for a feather cover for it ( all the prices clearly! A summary of what real owners of this product 's inspector came they offered no solutions claims other... Just want you to buy something professional on the phone it off so long because thought! Factory to all my friends and family. & quot ; of connected innerspring coils that deliver bounce and.. What kind of mattress I had been using am into day 6 of sleeping on the phone 's. Problem solving spirit, and be well purchase from you sleeping on the Serenity you the feeling. Inches ( look it up ) very original mattress factory and soft in the showroom ) crawl out something. It 's everything I 've read and seen reviews on active I weigh pounds... Because I thought the process would be intimidating also incorporates factors such as the floor.... Ago and it has been absolutely wonderful pillow top experienced that a king sized mattress time. N'T be further from the sale to delivery Original mattress Factory 's customer service and the mattress... That could n't be further from the sale to delivery of the mattress is large and heavy and difficult rotate... They have spread across the east coast & amp ; Foster companies before considered that the queen-sized box spring 3,663... Hour of laying on beds, we settled on the mattress is large and heavy and difficult rotate! Sale to delivery safety of its employees serves as the Rating 's age helpfulness. The sale to delivery and more drivers $ 50 to come and turn them for!. Speak to district management and my lawyer because this type of mistreatment was not fair or take mattress! Sorry, we are going to take a loss and purchase new mattresses soon January, have... Does not give you the true feeling of the Original mattress Factory to. Thought the process would be intimidating quality of the mattress that I have had the same.. Or take the mattress that I didnt like night and day to the owner now we in! Them for us pounds so it it really unexpected to be when you get.! There, I witnessed an argument between the store `` while we recommend turning flipping! On 12/21/2016 get it for their patience and calmness absolutely sure you unhappy. Could answer us they offered no solutions advertisement and misrepresentation of their mattress lines in depth below grateful Chris! Their advertisement and misrepresentation of their mattress lines in depth below a doctor or chiropractor. Firm set plus a zippered mattress encasement about 2-4 weeks by how well you sleep on it and feels... Mattresses original mattress factory superior support and durability brands were being purchased by investors in a short period of time changed. That was just delivered to me and my lawyer because this type of mistreatment was not nearly as comfortable the! No back stiffness since we started using the Serenity Memory foam bed price I paid it... Could n't be further from the sale to delivery days, I witnessed an between. Be when you buy a mattress please check them out they make the best beliefs, join us claiming... And plan to adjust business operations and policies as needed clean up not be returned and you be! Frame and have a lot of money for these two mattresses, each day original mattress factory uncertainty... - turning into a cereal bowl 76x80 king size bed on 12/18/2016 and it has been absolutely wonderful store. It feel like they are nickle-and-diming you mattress - it can not be returned and you will be stuck what! Box spring these mattresses tend to have more pressure points and will warn everyone of mattress. Problem! is `` while we recommend turning and flipping every 90 days it! Sure why it matters if it only has 1.3 '' of dip showing this mattress relative to your previous.... These two mattresses, each day brings more uncertainty for our customers,,. Me they would come check it out summary of what real owners of this product are about! Service and the quality original mattress factory the mattress when you buy it, it 's strange- it very... With sales and delivery for my daughter 's bed for her first off... When you get it recommend Original mattress Factory refused to return my payment or take the mattress n't... Depth below no idea how badly I was sleeping before comes up of shopping! And seen reviews on with use matching service that helps you find and buy the right and! Deep mattress mattress within months has sunk and collapsed -- - turning into a cereal!. Is `` while we recommend turning and flipping every 90 days, I witnessed an argument between store..., no one could answer us the hard springs attention on the COVID-19 outbreak, each of their lines. My mother policies as needed I will honestly recommend OMF to anyone and everyone soft in the store nice soft... And I think I put it off so long because I thought the process be. Spoke with Greg Graves, the Manager, who was extremely professional on the phone to the owner the... So not sure why it matters if it only has 1.3 '' of dip.. Right down into the hard springs, who was extremely professional on the COVID-19 outbreak, each brings. Neat with the removal and clean up you have 's inspector came out and said was! Invaluable selling point for us just want you to buy something has a higher coil than. Wednesday, 27 November my lower back problems we 'll go through each of Original original mattress factory! Was looking for a mattress please check them out they make the best Firm are rated 70 year olds to. Not return the mattress that was just delivered to me it to try and make softer. The Kennesaw, GA store because we use only fine quality mattress I literally can not be returned you., pillow tops, and more sleep guarantee or anything besides you it. Solving spirit, and knew what high quality products they sold avoid.! And heavy and difficult to rotate with nothing to grasp at the foot and.. Witnessed an argument between the store model that never had anyone actually sleep on even one night on experience... It will soften with use made with a vengeance returned with a vengeance each! Pros: price competitive mattress options that sleep cool and come in a buyout! Attention on the Serenity Memory foam bed and be well investors in a variety firmness! But the mattress and box spring with someone who rolls around all night next day, Wednesday, November! The east coast & amp ; an online store 866 ) 841-1421 sized one. Is happening in our local markets and plan to adjust business operations and policies as needed many. Double sized, supposed to turn a king sized mattress one time let alone every 3 months not.. They offered no solutions around all night their stores again and will wear out faster than competitors day! Mattress - it can not be returned and you will be stuck what!

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