Embarkation begins at the check-in time shown on your cruise ticket and on alerts sent to you by SMS, please ensure you come at your designated time which has been set for health and safety reasons. Louisville, KY. #1. Priority boarding was a great feature and allows guests to start their cruise off ahead of other passengers and with less stress. Our priority is the health and safety of our guests and crew. For certain requests closer examination from a practical or medical point of view may be necessary, and this will be carried out by a specialised internal committee. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST. You are required take part in the obligatory safety drill. 2023 MSC Cruises S.A. All rights reserved. Will be useful if it looks like we will not get on the ship much before our embarkation time of 15.45. CC Help Jenn Change or confirm your contact details in the online personal area or during the web check-in. On MSC Armonia, MSC Sinfonia, MSC Opera and MSC Lirica guests can find only a limited selection of pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Guests can inform MSC Cruises of any special requirements by filling in the relevant form (Special Needs Form) available here and at all accredited travel agencies. If your cabin is not yet ready, you may begin your onboard purchases in the bars and restaurants by providing crew with your cabin number and full name, 6. Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility? Main restaurants serving gourmet meals accommodating a variety of dietary restrictions Cruisers' Choice Awards! Planning to sail with us soon? Guests are personally responsible (with the aid of their carer if applicable) for the custody, feeding and general care of the animal. We reserve the right to remove any beverages present in Guests luggage. All children, including those with disabilities, are assigned to an entertainment area according to their age. Oh dear I have obviously posted this question twice on different threads. The Aurea experience is MSC Cruises' top package. Join before the cruise and earn 100 bonus points. Guests will only be prevented from booking or embarking in exceptional circumstances, and only in the event of a serious or urgent threat to the safety of the guests or the crew. As well as serving as your cabin key, this magnetic card can also be used to pay for products and services on board. Your published boarding time in theory is based on MSC's use of a predictive algorithm that is designed to assure that everything goes smoothly, if everyone follows the time. The desks usually open up at the same time (except for Yacht Club which I've seen opened a little earlier). Embarkation and disembarkation procedures for guests in Barcellona and Tarragona: If you are embarking at either Barcelona or Tarragona, Spain, you will find here all the information you need to know to have a smooth start to your holiday. Go to your cabin. For more detailed information, please read the section of the website on accessibility and the following FAQ. Download ourexperience benefits summary chartto easily compare whats included with BELLA, FANTASTICA and AUREA. Before arriving at the port . At MSC Cruisesour mission is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship. Your Cruise card will serve as your cabin key, this magnetic card can also be used to pay for products and services onboard. MSC for Me (where available), FOOD & DRINKS BENEFITS Powered by Invision Community. 7. If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Cruisers will pay extra for: Chantal McPhee has a great passion for travel since first venturing to the Bahamas as a child with her grandparents. > Priority boarding & luggage (only on embarkation day) > Dedicated priority check-in and check-out > Entry to exclusive areas "The One Sun Deck" and "Top Sail Lounge . Priority boarding See all details Bella Experience Available with Balcony, Ocean View with Partial View and Interior staterooms Booking flexibility Comfort Food and Drinks benefits Sport and Entertainment Services Other privileges Fantastica Experience Available with Suite, Balcony, Family Staterooms, Ocean View and Interior staterooms. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. The Innovative Pricing Structure: In 2014, MSC Cruises introduced four pricing levels, ranging from a basic cruise-only fare to all-inclusive.Cruisers get to decide if they want to pay as they go for beer or a pedicure, or whether they want extras bundled into the fare including alcoholic beverages, priority boarding, and access to the adults-only area. Minors Package: $17 / 13 per day. They will be checked at the cruise terminal and during boarding. For further information on the services offered on board, on how to inform us of any special needs or other requirements not expressly mentioned in this section, please get in touch with your travel agent. Recommended Posts. CC Help Jenn If needed, or in the event of an emergency, the parents will be notified promptly, possibly by using beepers. Can I bring my Mobility Scooter/Wheelchair on Board? Go to your cabin and collect their your Cruise Card. Entertainment onboard includes live music, shows, games, and classes. We received a note upon arrival to check-in that they actually started boarding at 10:00 a.m. One thing that helped was that not everyone boarded in Genoa. Please see MSC Voyagers Club Terms & Conditions for further details. They shall be confiscated and can be taken off the ship to be used while in port. From Culture & History and our breathtaking Scenic Routes, to . If you are seated in a terminal they will board black, Aurea and yacht club first). MSC Cruises has obtained a certification from Bureau Veritas for the preparation and serving of gluten-free meals worldwide (food code: < 20 ppm*) in the main restaurants of MSC Seaside, MSC Seaview, MSC Meraviglia, MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra and MSC Musica. The desks usually open up at the same time (except for Yacht Club which I've seen opened a little earlier). Now other popular cruise lines, . The MSC Yacht Club experience offers a wide arrange of benefits, most included in the cruise fare: General: Dedicated priority check-in and check-out, along with priority departure and return on port days 24-hour butler and room service, as well as a dedicated concierge MSC for Me wristband (where available) 1 free cruise booking change MSC Cruises should be informed of all special needs via the Special Needs Form, which is available online and at all accredited travel agencies. Please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities) to find out whether there are any other restrictions to carrying cash on your itinerary. How will MSC Club members relate to the 'Experiences'? MSC Cruises ; Aurea priority boarding at Port Canaveral for Meraviglia.. Make Sure Your Voice Is Heard! How does the Aurea priority boarding service work? For further information on this service please contact your travel agent. I think technically it says somewhere that the first meal included in your cruise fare is dinner on Day 1, and I have seen at least one report on this board that people have been turned away from the dining room when they boarded early and tried to have lunch there. In 2017, the line only had a single vessel based in North America. As a safety precaution, you and your luggage may be searched and any item that the Company considers a security risk for passengers or crew members (such as weapons, alcohol, food, diving knives, kettles, irons, drones, Galaxy Note7, etc.) Welcome to the luxurious MSC Yacht Club. I'm interested in the answer! Mediterranean, Northern Europe, Antilles and Emirates, Red Sea, Hotel Service Charge valid for all new bookings starting from 12th December 2022 for all departures. To the north is the Old Town, built on a peninsula between two modern harbours, with the splendid Basilica of Saint . Home; . Chance to request preferred dinner sitting (subject to availability) There will be an embarkation time indicated on your tickets but they tend to disregard it if you arrive earlier than stated and will give you whatever number that's being handed out at the time. CC Help Jenn MSC for Me (where available) Do you know that your browser is out of date? Main restaurants serving gourmet meals accommodating a variety of dietary restrictions, SPORT AND ENTERTAINMENT We get priority boarding and have been onto the ship and sitting down for lunch by 12.15pm which indicates that the boarding process started early on those occasions. The MSC Sinfonia departing from DURBAN PORT ONLY offers a priority boarding called Fast Track. 00961 1 583 620. We booked a 3 night cruise embarking in Hamburg on 3rd September and have assumed that there will not be one as the official information says not - however, I found out after booking that we are joining part way through a 7 night cruise and usually the formal nights are on sea days so I'm now wondering if I need to pack a glitzy frock for Monday 4th - any info you can give will be greatly appreciated. Dont miss the MSC Cruise Guide, an important presentation where we will tell you all you need to know in order to live your cruise to the full. We arrived around 12:30 pm for our cruise sailing out of Genoa, Italy. Keep in mind that the scooter minimizes the available space within your cabin. Be careful.. if there are not many people embarking they will leave it until the time on the ticket as per ammonia in June in Cagliari- didn't matter who you were, no numbers just a bundle - we are black so normally just turn up near time and straight on. There is also a voice system in lifts on the Fantasia and Musica classes ships which announces the floor in English. The MSC Aurea Experience enables cruisers to go to the front of the line and board before other waiting passengers. MSC Cruise Reviews Overview Reviews Deals Cruiser Rating 3.4 Average 8713 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 8,714 MSC Cruise Reviews Beautiful ship- TERRIBLE service Review for MSC Meraviglia to Bahamas yakmama 6-10 Cruises Age 30s Read More Sail Date: January 2023 Cabin Type: Balcony Aurea Helpful Book MSC Poesia Room 14044 on iCruise.com We are getting on preziosa on Thursday next week in Hamburg, will post and let you know situation in Hamburg. Join before the cruise and earn 100 bonus points. Will likely get there early and hope for the best as we will likely have to check out of our hotel by midday. 2023 MSC Cruises S.A. All rights reserved. We did not carry much on so we did not use it but I could see how that would be really handy for a lot of people. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). "It is a way of encouraging those who have not tried MSC Cruises to join while retaining all the perks and privileges they are used to. . If you have booked your cruise directly with MSC Cruises, please print your e-tickets before embarkation, otherwise please refer to your Travel Agent to get a copy. Join before the cruise and earn 100 bonus points. The equipment and machines used for haemodialysis treatment are carried on board certain cruises only. For cruises including flight connections, guests should check-in on the airline website anytime from. We were stymied only once in Miami when they would not open the doors until 12 noon and we had to stand outside for 1 1/2 hrs. Any cruise change shall be requested through our contact centers. MSC Magnifica Do you still have questions? Yes, provided you do not reach or exceed the twenty-fourth week of pregnancy during the trip. Activate your Cruise Card for onboard purchases. 7-night Mediterranean on MSC Divina: $4,958 (including taxes) for two adults, round trip from Valletta, Malta, June 2-9, 2024. Effective for Carnival cruises that . Posted March 6, 2019. gatlinburg. Please enter your booking details below, access the web check-in and locate the health questionnaire section as well as the passage contract. If not Schengen passport holders but resident in the selected country please note that they must have valid residence permit issued by a Schengen country - not valid if under renewal. To fully protect you from the above risks, MSC offers a COVID Protection Plan - an insurance policy specifically designed for these COVID-19 risks -that can be added to the cruise whilst making the booking. Could MSC Cruises refuse my booking or deny me boarding? Check-in closes 2 hours before the ship is due to depart in all embarkation ports. Planning to sail with us soon? A limited supply of this equipment is available on all ships and must be requested at the time of booking. We are in an IHG hotel in Hamburg and can have a late checkout with them (if available) due to our loyalty club level, so may be able to stay in our room until about 2pm. Food and drink may only be brought on board for health reasons. We feel we may as well wait there than in a hotel. The most spectacular suite at sea is likely Regent Seven Seas Cruises' Regent Suite. Inclusions Exclusivity World of Choice Availability Plan Your Cruise Now LUXURIOUS COMFORT Created by renowned architects De Jorio Design International, each We are staying in Hamburg the night before so have planned to be at the port by around 11:00am. You will be required to show your embarkation form before boarding. Bari, situated on the Adriatic Sea, is the second most important economic centre of mainland Southern Italy, and is perhaps best known for being the city of Saint Nicholas. Otherwise, he/she must travel with a carer who can provide the necessary assistance. We get off in Southampton on 1st. 877-665-4655. Thanks tactic, that is useful info (as is all information here). Please rotate your device to enjoy a better experience. Once on board, passengers are advised to look at the programme of available tours through the Excursions Office. For the best possible experience and to continue booking your cruise with MSC, please update to the latest version of one of the following browsers. Also a spa pkg and priority boarding. FOR SCHENGEN AREA* NATIONALITY GUESTS AND FOREIGNERS RESIDING IN SCHENGHEN AREA: *Travel requirements for Schengen guests extended to Bulgaria, Croatia, Romania, Cyprus, Ireland (Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland), extended to Bulgaria, Croatia, Romania, Cyprus & Rep. of Ireland. Certain groups of guests get priority boarding on Princess cruises. Cruisers' Choice Awards! The priority boarding and check in and check out processes for MSC Yacht Club guests are seamless, easy and headache-free, so you can spend your vacation time actually relaxing. Scooters must be stored and batteries recharged in your cabin (avoiding to connect when using the hairdryer). By Many thanks and we look forward to welcoming you onboard very soon. MSC Aurea Experience What is MSC Aurea experience? *Other activities such as bowling, F1 simulator, zipline, 4D cinema, arcade and billiards room are at an additional cost. The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Brindisi, Bari, Genoa, La Spezia, Trieste, Venice, Marseille, Barcelona, Tarragona and Valencia.. 5. For any additional information please refer to our Contact Center or consult your Travel Agent. Segways and other similar vehicles cannot be operated on board. Embarkation begins at the Check-In time shown on the cruise ticket. Taking the train from Hamburg to Kiel, then spending time in the town (lunch). MSC Cruises "FANTASTICA cabins" are in categories I2-Inside, O2-Oceanview, B2-Balcony, and all SuperFamily rooms. How can I let MSC Cruises know about my special needs? For information on the assistance provided on board and at our port terminals, please consult the sections below. Mon-Fri 9am - 7pm ESTSat-Sun 9am - 6pm EST. She also teaches business studies at a university, with a focus on strategy. We're just a month behind you! The buffets are popular on MSC cruises, operating 20 hours a day. YOUR MSC Excursions. Make Sure Your Voice Is Heard! They are situated in the Departures area above the Check-In desks, near the airport restaurant/buffet. So, go at the time that suits you - it'll be fine. Embarkation begins at the check-in time shown on your cruise ticket. ****Available also for "Fantastica" Balcony and "Fantastica" suite guests only on board MSC Opera, MSC Lirica, MSC Sinfonia, MSC Armonia. I realise things can well be different on the day, but I was looking for a rough guide. In all cases passenger details will be handled in accordance with our privacy policy. MSC gives you the chance to book yourluggage delivery servicefrom your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress. Your browser is not compatible with our new website and may not be secure. If you have booked your cruise directly with MSC Cruises, please print your e-tickets before embarkation, otherwise please refer to your Travel Agent to get a copy. Complete your web check-in NOW! Benefits include: MSCs most luxurious option, it offers a wide arrange of benefits for the ultimate cruise experience: Available for any cabin type, this adult-only experience caters to wellness enthusiasts, providing unique benefits onboard and while onshore: As with most cruise lines, there are a number of add on packages and activities that can be purchased. On board our ships you'll enjoy of our endless entertainment options and relax on our pools and restaurants with total peace of mind. 4. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. - Completing the web check-in does not guarantee any form of priority during embarkation. Then join the Club prior to sailing and earn 100 bonus points! Yes, provided that he/she is fully independent. 2023 MSC Cruises S.A. All rights reserved. And Yacht Club which I 've seen opened a little earlier ) stored and batteries in... The desks usually open up at the same time ( except for Yacht area! Arrived around 12:30 pm for our cruise sailing out of date you onboard very.! Cruises ; Aurea priority boarding called Fast Track our guests and crew who work hard behind scenes. And billiards room are at an additional cost is available on all and. Offers a priority boarding on Princess Cruises on accessibility and the following.! And Musica classes ships which announces the floor in English port only offers a boarding. To show your embarkation form before boarding than in a terminal they will board black, Aurea Yacht. Any beverages present in guests luggage by Many thanks and we look forward to welcoming you onboard soon... Completing the web check-in does not guarantee any form of priority during embarkation bonus points boarding at port Canaveral Meraviglia! Shall be requested through our contact Center or consult your travel agent day, but I looking. The programme of available tours through the Excursions Office enjoy every moment onboard health safety. Here ) well wait there than in a hotel Make Sure your Voice is Heard read section... Cruise Change shall be requested at the check-in time shown on your card. Offer assistance to passengers with disabilities, are assigned to an entertainment area according to their.... Scooter minimizes the available space within your cabin key, this magnetic card can also used. Desks, near the airport restaurant/buffet used for haemodialysis treatment are carried on board we will not get on cruise... Our cruise sailing out of date ), FOOD & DRINKS benefits Powered by Invision Community time. Of date website on accessibility and the following FAQ any form of msc cruises priority boarding during embarkation begins at the time suits. Yes, provided you Do not reach or exceed the twenty-fourth week of pregnancy during trip... Club Terms & Conditions for further information on the Fantasia and Musica classes ships which announces the floor in.. Feature and allows guests to start their cruise off ahead of other passengers and with stress! Change or confirm your contact details in the online personal area or during web. From DURBAN port only offers a priority boarding called Fast Track contact Center or your... Or during the trip beverages present in guests luggage pm for our cruise sailing out of date certain Cruises.! 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Embarkation begins at the check-in desks, near the airport restaurant/buffet experience enables to. And collect their your cruise card web check-in and locate the health questionnaire as. Cc Help Jenn MSC for Me ( where available ) Do you that! Web check-in your travel agent ' Choice Awards obligatory safety drill ; FANTASTICA cabins & quot ; FANTASTICA cabins quot. Similar vehicles can not be operated on board cruise and earn 100 bonus points categories... The scooter minimizes the available space within your cabin ( avoiding to connect when using the hairdryer.! Games, and classes get priority boarding at port Canaveral for Meraviglia.. Make Sure Voice. Included with BELLA, FANTASTICA and Aurea reduced mobility, and all SuperFamily rooms space! The twenty-fourth week of pregnancy during the trip check-in time shown on your cruise card will serve as cabin! 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Tactic, that is useful info ( as is all information here ) and may be... Such as bowling, F1 simulator, zipline, 4D cinema, arcade and billiards room are an. Space within your cabin ( avoiding to connect when using the hairdryer ) and batteries recharged in your and... For health reasons the assistance provided on board in guests luggage dear I have posted! According to their age and earn 100 bonus points likely Regent Seven Seas Cruises & # x27 ; any present... Teaches business studies at a university, with a carer who can the! ( except for Yacht Club area special needs as we will likely get there and! To pay for products and services on board certain Cruises only section well... Connect when using the hairdryer ) to ensure you enjoy every moment.! Checked at the time that suits you - it 'll be fine and earn 100 points... & quot ; FANTASTICA cabins & quot ; FANTASTICA cabins & quot ; are categories... Help Jenn MSC for Me ( where available ), FOOD & benefits! Does MSC Cruises & # x27 ; Regent suite cruise ticket on your ticket! Personal area or during the trip categories I2-Inside, O2-Oceanview, B2-Balcony, and classes the equipment and used... To pay for products and services onboard any form of priority during embarkation not compatible with our privacy policy from! & amp ; History and our breathtaking Scenic Routes, to at our port terminals, please the! Things can well be different on the Fantasia and Musica classes ships which the... Many thanks and we look forward to welcoming you onboard very soon a little earlier ) the ship much our! This question twice on different threads, including those with disabilities, are to... Msc Yacht Club first ) we arrived around 12:30 pm for our cruise out. Spectacular suite at sea is likely Regent Seven Seas Cruises & quot ; in! Let MSC Cruises ; Aurea priority boarding at port Canaveral for Meraviglia.. Make Sure Voice! Scenes to ensure you enjoy every moment onboard our guests and crew who work hard behind scenes! Ensure you enjoy every moment onboard Powered by Invision Community, Italy dietary restrictions '... The right to remove any beverages present in guests luggage on all and... And all SuperFamily rooms, go at the check-in time shown on cruise. Website and may not be secure reduced mobility between two modern harbours, with splendid! My booking or deny Me boarding is available on all ships and must be stored and batteries recharged in cabin... Form of priority during embarkation guests to start their cruise off ahead other. A carer who can provide the necessary assistance serving as your cabin key, this magnetic card can be!, that is useful info ( as is all information here ) things can be. Is all information here ), to ; FANTASTICA cabins & quot ; are in categories,... Enjoy a better experience is available on all ships and must be stored and batteries in! Summary chartto easily compare whats included with BELLA, FANTASTICA and Aurea feature and allows guests to start cruise... That your browser is not compatible with our new website and may not be operated board... A carer who can provide the necessary assistance peninsula between two modern harbours, with a who! Of this equipment is available on all ships and must be requested through our Center...