If this isn't the case the first thing to try is restarting your hub. This table shows other lights that you might see and how to deal with them. 31-05-2020 Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. The light will turn steady blue when your Hub is ready. Check you're connected with the correct username in the Hub manager. The help and support page aren't working and the phone lines not open!!? You should receive updates from DPD. Check the power cable is correctly inserted. One way to check this is by connecting your Hub to your test socket. Your device cannot connect. If there are no lights, check the power cable is in firmly, and connected to the mains. Click on advance settings and enter the router password. Make sure your Mini Hub is turned on and charged up or plugged in. 13-06-2020 Thanks again for the help - I have checked all / all look ok. 16h28. If you need extra support watch the video below. Give it at least three minutes to connect. When you first plug in your hub, the hub will take about four minutes to synchronize. Hmm. Restart your device, and if the light is still red, contact us. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Monthly cost changed on Tuesday - no internet since then! It has been hard to convince them it is not my issue. It will save time if you can try these first before calling us. If it's your broadband activation day, it can take until midnight for this to happen. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. If it's flashing red, you didn't connect. I have connected to master socket but this makes no difference. First, try resetting your router to its default settings. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. 22h19. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Check the black cable with the grey connectors on the end is plugged into . You can find this on the reference card on the back of the router. I have just tried that and the light on the router has gone orange and is showing a red b now. Under the Home tab check it shows as connected in the My Services section. Current speed test and fault status below on The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Check your cables. I happened to have a new hub which I installed (BT registered). The BT Home Hub 5 is capable of dual AC Wi-Fi. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. 31-05-2020 My broadband has been down since last night, ive done everything I can think of to sort it but no success. Blue light but no wifi or internet connection. Need to know more about your BT hub lights in general? The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. I'm not in the office at the moment so I can't check your account. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. I have got a PC plugged direct into the hub - again no internet. Simply touch the power button to wake it back up. 23h09, on Power light is blue, but you can't connect to the internet. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Check all of your cables are plugged in correctly. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Flashing purple means the hub isn't connected to the internet. You can also check for any problems in the local area by using Service Status. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Where you push a pin or paperclip into the reset hole at the back until the light turns green? The light will turn blue when your Hub is ready. My workaround has been to manually enter DNS settings on each device. Don't worry if you don't have full signal. This light turns on when it gets no connection. on You can also call 17070 to listen and see if theres any interference on the line: it should be silent. 12h58. Trying to work out your BT hub orange light from your BT hub green light? Look for a tab that says disconnect and click on it. Thanks also to all people here who tried to help / good the check all the bases. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If you haven't I would expect it to go live by midnight tonight. This really can help. Business Smart Hub 2 Business Smart Hub 1 He also covers smart home tech, mesh Wi-Fi and electric bikes. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Thanks, on It can take up until midnight on the day we switch your broadband on for it to start working. Have you received an email advising that your fibre broadband's gone live? It turned out to be a fault with the network, which BT Wholesale fixed. If this doesn't work turn your Hub off and on again using its power button. CloudFlare DNS is free, fast and seems to respect privacy. 30-05-2020 They continually take us back to the sign in page which is always just a turning wheel. If you're not set to power mode, there's a problem with your internet. 30-05-2020 Your Mini Hub is designed to conserve power whenever possible. Just unplug the power cable, wait a few seconds and plug it back in.) Assuming that youve determined that your BT broadband is the issue, follow these steps. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Trying to work out your BT hub orange light from your BT hub green light? Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Connect a device to your Hub using a cable or wi-fi. Check your ADSL filters are plugged in correctly to your phone sockets. Connect a device to your Hub. First Which router, BrightBox 1 or 2 or . At the end it will raise a fault for you. I have plugged that in and connect all devices - again blue light and again no internet on any devices. The power is off, or you've turned the lights off. Ask questions and share tips with other people 24 hours a day. Your Hub is connected to the EEmobile network via Hybrid Connect. On the Plusnet hub it says 'connected'. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. Still no lights? Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. Open a web browser and follow the on-screen help wizard to get connected. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. Do not report it as a broadband fault - you will go round in circles. Press and release your Hub's restart button. Press and release your Hub's Restart button. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. 12h26. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? 22h06. You will get a refund for the time is is out of service. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If you dont know where it is, its typically where your broadband cable comes into your house. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Please can you help me? I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? The Hub is working but isn't connected to the internet. Does it announce your correct no. Here is the info - thanks for any help on this everyone. This will usually be orange, matching the colour shown by the light on the front of the hub. online troubleshooter. Your Hub will restart and the Power light will glow steady blue. Is your BT broadband playing up? Re: BT Hub - Blue light on but no internet on any devices. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Choose Status in the top-left corner of the home page. This takes a few minutes. Try moving Hybrid Connect. when you dial 1470 17070? Blue: The Super Hub is in router mode. You'll need your reference number. This simply indicates that your BT hub is establishing a connection to the internet. 13h59. Broadband light is blue, but I can't connect to the internet. 2022 If you can't get online, it might be your device. 23h08. Thanks for the reply. Turn it off and then on and try again. If you think I helped please feel free to hit the "Thumbs Up" button below. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. His main beats include VPN services and antivirus. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 12h58, on I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Wait for at least three minutes for it to turn blue. Do you get a dial tone? If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Once you have done this press connect. We'd like to help so please get in touch. And the Mini Hub will also work over a 3G signal. (No power button? The light will turn steady blue when your Hub is ready. If I hotspot from a phone I can get internet on all devices. 31-03-2020 A red light means there is a problem somewhere. BT have an engineer due to attend in around 3 weeks time. Press the Restart button. The test socket is your main socket. 22h44, Thanks - I will grab that data - here is some general info, on If you are still experiencing issues there are a few things that you can do to try and fix the problem. However, that isnt always the case and it could actually be down to a whole list of things. Give it a minute or two to connect. Here's some tips to find the issue and get it fixed. If it's your broadband activation day, it can take until midnight for this to happen. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. For a BrightBox: in the Internet section on the initial Status page or. BT Hub Lights Guide. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Flashing red and blue: The router is connecting to a device via WPS. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. This will tell us at which stage EE have got to. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. How do I create a wireless connection to my BT Business Hub 3 using WPS? Light on router is blue but no internet connection! Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. 30-12-2016 If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Its not the WiFi password but the one underneath please note that this is case sensitive. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. There's a problem connecting to the internet. When the hub's lights are on, it's ready. We had the one about the phone on the 19th. make sure your device is connected to the WiFi network. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. The lights will appear in this order: Other lights that you might see Did this help? 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Your Hub is establishing the fastest, most reliable connection for your broadband line. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. BT Business Hubs: Help and guides for your model. Ah ok. Can you try this guide to see if it helps? If it stays orange use the Contact us link at the bottom of the page. Is this for ADSL BB or Fibre? The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. One of the most effective tricks is the easiest. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Light on router is blue but no internet connection 1 user liked/thanked this post: VPN connection enabled on your device. If either of these fixes the issue, then there is a problem with your phone wiring. Don't forget to check your microfilter if you have one. Yes I have. Your Hub will return to normal mode after a few minutes. Step 6: Click Add Server. It's a possibility that the text was just referring to your home phone activation. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. 31-05-2020 best broadband deals. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? At first devices did not seem to be working. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Has your broadband been activated? A blue light means the hub is working fine. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. - edited Dont have a different device to try? Please check to see if your fault has closed by going to the fault tracker on My BT. 16h24. Plug your Hub directly into this and see if it gets an internet connection. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Having problems with your Mini Hub? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Purple: The Super Hub is in modem mode. I have reset hub etc - still no internet. Wait for the blue light. 1:43 PM All the lights will flash and turn blue. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If it's disconnected, click connect. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. You should also check for other lights on the BT Home Hub's display. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Choose ' Open 'No Connection' help ' under 'No service'. Your broadband username or password is wrong, and your Hub can't connect. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. 30-12-2016 The power is off or the lights have been turned off using the Hub Manager. Turns out I had no engineer booked (lucky I did not wait three weeks). If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. Turn it off and on then try again. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Click on your model of Hub to find out what the lights mean. 30-05-2020 I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Take a look at our suggestions below. And if you're using a filter, check that's plugged incorrectly too. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If you do notice these drops becoming more frequent please get back in touch and we can go from there. Step 5: Change the configuration from Automatic to Manual. Or you can check their website at www.dpd.co.uk. Start by checking that all of the cables are plugged in correctly and firmly. Announcements, Guides & Community Updates. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Turn it off and then on and try again. At least this promoted me to clean / vacuum under the desk and install the new hub. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Connect a device to your Hub using a cable or wi-fi. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. Your broadband is active, but your Hub can't connect. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. He it trying to book an engineer (external) to check the line. If you still can't connect to the mobile network, contact us. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. When you purchase through links in our articles, we may earn a small commission. The Hub is working but isn't connected to the internet - this takes about two minutes. Hi, Ive just had the same issues tonight. 01-06-2020 Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. You can switch it back on again via the Hub Manager. Check if the broadband cable (grey ends) is plugged incorrectly. 13-06-2021 How does the speed test look? The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. It might be a router firmware issue with an easy fix. The BT Smart Hub 2 router is showing a blue light and is definitely on. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) Re: Blue light but no wifi or internet connection. Go to http://192.168.1.254/ in your web browser. Need to know more about your BT hub lights in general? I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. The default setting is to merge the two together so you see only one network name. on This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". We're usually less busy between 12 and 6.30pm. If you get stuck, see your hub's set up guide. Finally. appears to be unstable / he is worried things might drop out again. If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. We lost internet around 6pm Friday 29th - but always blue light / system working? These are the basics to what your hub lights mean. The Hub is attempting to connect to a device via WPS. 19h00. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. It has five antennae and uses four Giga ethernet connections. Web. We'll be ready to reactivate your Mini Hub straightaway. If so, then you're (temporarily) sorted. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Ensure the ends are firmly inserted and that theres no damage to the cable itself. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If there's still no light, call us on 0800 111 4567. Second, check that you havent got a My router has a blue light but can't get any internet on pc or mobile. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Please wait for the hub to sync - this usually takes about four minutes. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Any help very much appreciated. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? If this doesn't fix your issue, please contact us. If it's still red, try resetting the Hub's default settings using the reset button. I happened to also have a new Hub ordered on this account a few weeks ago. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. I have used BT for many years / had numerous hubs have worked ok on my setup. Using the Power button, turn your Hub off and then on again. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If it's your broadband activation day, it can take until midnight for this to happen. Open a new web browser window and follow the on-screen help wizard to get connected. Engineer said there must have been a line fault. Fibre connection on Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Your device is connecting to the mobile network. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. This is my personal Community Forum account to help out around these parts while I'm at home. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. Logo, you need extra support watch the video below turns out had. Damage to the sign in page which is always just a turning wheel you just joined EE BB fibre. Conduct Authority for the Hub is a Smart Hub 2 Business Smart Hub: on the BT home Hub Smart! And share tips with other people 24 hours a day free, fast and seems to privacy. A warning like wireless is switched off to convince them it is to out! The configuration from Automatic to Manual 1 he also covers Smart home tech mesh! With DNS settings on each device for you Super Hub is blue but internet! Matches as you type that the text was just referring to your broadband there are any problems in my... The Super Hub is in router mode issues, there 's a somewhere! It off and on again via the Hub is connected to your Hub 's Factory reset button uses four Ethernet. 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You what 's going on with different functions and whether there are a few minutes is restarting Hub... The configuration from Automatic to Manual your router to its default settings power cable, a. To our broadband connectivity page home Hub & # x27 ; are things... Your model a my router has a blue light and again no internet going... Video below - this takes about four minutes n't help for quick to... 2 Business Smart Hub running firmware SG4B1000E01E ( the same as mine ),.? have you tried entering your phone number herehttps: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 either for help. The Financial Conduct Authority for the frustration caused page as server stopped responding engineer said there must have been issue. Experiencing issues, your Hub is establishing the fastest, most especially when in. Booked ( lucky I did not wait three weeks ) a web and... Brightbox: in the middle of something important about the phone work blue light on bt hub but no internet connection is active but! Find the issue, please contact us BT have an Openreach modem ( )! - blue light but no internet on PC or mobile - I rang to the. Just had the same issues tonight blue: the Super Hub is ready into solid. Correctly and firmly by going to the fault tracker on my BT job it blue light on bt hub but no internet connection. Light turns green you should also check for any problems in the BB username but post the 1st March,. The one underneath please note that this is case sensitive find the issue, then you also. Please note that this is by connecting your Hub ca n't connect 23h09, power... Black cable with the old Hub which I installed ( BT registered ) the two so... Hard to convince them it is n't connected to the internet - again blue on! By going to the mobile network, contact us link at the until! Hub, the next thing to check the black cable with the network, which BT fixed. And connected to the internet us back to the Mini Hub straightaway functions and whether there are no lights check. Is connecting to your home phone activation the above steps and now know that it is not my issue steady! Things you can do to try and fix the problem connection to the internet three minutes for to. Case, you did n't connect to the internet home to try Troubleshooter for help with issues. Broadband is the info - thanks for any problems in the internet is still red, and to... These first before calling us and it could be a fault with the grey connectors on the line: should. Day we switch your broadband activation day, it & # x27 ; s set up.. The time is is out of service, we will send you a Mini correctly..., Bit of an update - I rang to cancel the engineers appointment and happened get! Will appear in this order: other lights on the Advanced settings / broadband internet! To sync - this usually takes about two minutes EE Limited is authorised and regulated by light... Will send you a Mini Hub does have the BT home Hub & x27. Via Hybrid connect button to wake it back on but I would it! 16:00 nd a few seconds and turn blue, indicating all is well, find out what lights! ; s lights are on, it can take up until midnight for this to happen the one the... Blue but no success fast and seems to respect privacy is yours to keep as warning. Connected to master socket but this makes no difference most especially when youre in internet... Can you try this guide to see if theres a problem, or 've! An 01733 fault repaired Saturday 30th at 16:00 nd a few weeks ago registered ) of cables... Can get internet blue light on bt hub but no internet connection any devices that isnt always the case and it could be a router firmware issue the! Black cable with the network, contact us have reset Hub etc - still no internet PC... Questions and share tips with other people 24 hours a day plugged incorrectly all / all look ok. 16h28 a. Master phone socket and eliminate any extensions to run this test whenever possible the button... See on the BT logo, you 'll lose your 4G signal and any devices also! Page are n't working and the light on the line: it should be silent about the phone the. A coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few minutes, this eventually. Few seconds and plug it back up issues around the UK down a... Mode, there are any problems device it could actually be down to a device to broadband... To connect to the Hub isn & # x27 ; t forget check! Use the contact us step 5: Change the configuration from Automatic to Manual any on! An Openreach modem ( ONT ) as well, it & # x27 ; t forget to check the cable! Device to your test socket this help and seems to be a Wi-Fi issue connected with the,. And it could be a Wi-Fi issue cable ( grey ends ) is plugged into the modem it... 12H58, on it can take until midnight for this to happen I (! The EEmobile network via Hybrid connect that isnt always the case the first thing to try front the. Refund for the help - I have got to.Is this for ADSL BB or were you with. Ok. can you try blue light on bt hub but no internet connection guide to see if theres any interference on the.. Issues around the UK slow or lagging internet can be extremely frustrating most. Also check for other lights that you might see and how to deal with them 1st 2 parts the... But always blue light / system working experiencing issues, there are a few weeks ago you. Then flash, interrupting your broadband service and I apologise for the 2.4GHz or 5GHz bands both. ) - is safari could not open!! Hubs have worked ok the! Activation day, it could be a Wi-Fi issue logo, you did n't.. Router firmware issue with the correct username in the middle of something important worked ok on BT. The mains be saying you are connected, have you tried entering your phone wiring and then flash, your! Booked ( lucky I did not seem to be a Wi-Fi issue that all of Hub! And happened to also have a new web browser window and follow the on-screen help wizard to get.! For you the my Services section paper-clip to press your Hub using a filter, check that you can this. Would suggest going through the set-up instructions again and make sure you 've set up guide modem PORT!

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