Please see our partners for more details. The meals were very good, especially the speciality restaurants, the main buffet restaurants choice was plentiful however the only thing that let them down was that the food was often barely warm. We will share your message appropriately with our management team, and it is our hope to welcome you in the future under better circumstances in order to give you the fully convincing experience you deserve. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Waves was so huge, No Kindze can go to the ocean, its to dengerous. Where is logic in that? Love the idea when booking restaurants,its all done by phone and viewing the menus and drinks list,you just scan the QR codes on the tables. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. Day and evening entertainment. We are sorry to hear that you felt ill during your holidays. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. What are some of the property amenities at Hotel Riu Palace Santa Maria? As others have stated the resort is very big and wouldnt be suitable for people who have mobility issues as no lift. EntertainmentNot bad at all. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Claim your listing for free to respond to reviews, update your profile and much more. Note: there will be nothing but water in your room, no, Brilliant hotel; somethings closed due to covid, I think that they should still offer drinks optic and mini bar as this could be left outside room, but still brilliant hotel, nice staff will be returning end of year hope that we can have drinks optic and mini bar then, Very nice Hotel and brand new, but not a Palace standard, New Hotel, very big with 3level blocks. On the whole, we really enjoyed the food and had no problem what so ever. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Now 190 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. I really dont understand why some people are not satisfied with this great hotel. Due to covid, many of the restaurants and pools were closed. Of course there is sometimes a queue at the Pool bar, but thats only because the drinks are really good. We apologize for any inconvenience, and we hope you can understand that all the changes that may occur are only to ensure our guests and employees wellbeing and peace of mind, which especially now is our number one priority. We lament that we could not meet your taste with our gastronomic offer. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. Waves was so huge, No Kindze can go to the ocean, its to dengerous. Restaurant-only one in use. Still enjoyable though!Hotel location was great and the beach was also great. Your loyalty is highly appreciated. Got potential, shame about the food poisoning, Highly recommended . Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. I will not book a holiday with tui again, they seem to have forgotten to look after their customers and their duty of care was non existent. You also can experience the island, whilst traveling to the harbour.For the party people. Buggy drivers delivering to the huge site are whizzing around and, Dear Sharond63, Thank you very much for staying at our hotel and for providing your honest feedback. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Tripadvisor - Hotel Riu Palace Santa Maria()Hotel Riu Palace Santa Maria 1,316 2,19854.5 When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Excellent hotel in a fabulous location. How lazy are these people?! Nearby attractions include Djunta Mo Art (1.4 miles), Projeto Biodiversidade (0.5 miles), and Praia de Santa Maria (1.2 miles). Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with riu.com. SwimUp rooms very nice and big enough. We are sorry to hear about the unfortunate accident you witnessed on the beach. We loved the mini bar and having access to the spirits, if you run out you can request for more on the app. The hotel is well laid out and so many beds, parasols and pools . Yawn. We are sorry to hear about the unfortunate accident you witnessed on the beach. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. 3 af 28 hoteller i Santa Maria og med bedmmelsen 4,5 af 5 p Tripadvisor. It would be nice if every hotel was to this standard. Very nice, brand new hotel. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Food quality and variety wonderful and the entire staff so pleasant. Tripadvisor performs checks on reviews. The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. Beer is good and so are gin and tonics and mojitos. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. When we returned to the hotel, we went to see the tui reps who said they will fill in a form but couldn't do it now because the system was down. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 311 recensioner, 2 198 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!! Drinks were great apart from the odd cocktail.depended who made it! This is the version of our website addressed to speakers of English in Malaysia. Please see our partners for more details. Typical RIU night time entertainment (usually centred around a main stage). We hope you allow us the chance to share a more positive experience with you soon. Hotel Riu Palace Santa Maria, Santa Maria: 1.308 , 2.186 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Tripadvisor performs checks on reviews. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. We then got chatting to other guests and sadly I was not alone and so many cases around the hotel. We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! Dear Guest,Thank you for the time you have taken to write us about your experience. Own or manage this property? Hotel Riu Palace Santa Maria, Santa Maria: 1,312 Hotel Reviews, 2,198 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. The food was the usual palace standard and had loads of options. Are there opportunities to exercise at Hotel Riu Palace Santa Maria? Personally I believe its the latter!! The hotel itself is beautiful, great layout and we were lucky enough to have a sea view room too. The service is excellent and the waiters are very friendly. All the entertainement team is fantastic. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. Overall great stay. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. I understand TUI is your parent company and I shall not be using them again as their service was totally opposite to that of RIU. On the whole, we really enjoyed the food and had no problem what so ever. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had a great holiday at this hotel . Highly recommend this hotel. Hotel Riu Palace Santa Maria, placeret som nr. Book Hotel Riu Palace Santa Maria, Santa Maria on Tripadvisor: See 1,316 traveller reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. Plenty of sun beds. Our king bed was two pushed together but it was absolutely fine. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. People are very nice and we can't wait to come back to this place another time. How lazy are these people?!? Now, we are pleased that our holiday was not changed as we have had an amazing time. Im sure I could have asked for an extra but it didnt bother me enough. We filled in tui questionnaire and have emailed them but no reply. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. Tripadvisor performs checks on reviews. The staff were really helpful and courteous. Service is remarkable, best African expirience for me so far. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Hotel Riu Palace Santa Maria - Santa Maria, : Hotel Riu Palace Santa Maria Santa Maria Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. That is why we offer disinfection dispensers and recommend washing and disinfecting your hands several times a day, especially when using common areas of the hotel. However the neighbouring palace on Boa Vista is a lot smaller and essentially the same. Plenty of bars and eating areas and for those wondering about lack of loos the blocks are large and spotless Not seen or heard of any Ill was whilst here . The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily. As an adult couple with no kids we had no reason to use the water park. Please see our partners for more details. Coffe -perfect, drinks-very poor the worst were dogs on a beach. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Coffe -perfect, drinks-very poor the worst were dogs on a beach. The pools are clean and heated. Are there any historical sites close to Hotel Riu Palace Santa Maria? To do listVisit shark island, its a short trip and some people do get taxis, we booked it through TUI. SwimUp rooms very nice and big enough. Now $226 (Was $303) on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Lots of reviews moaning about toilets being few and far between. It was never even a thought. The rooms were very clean . We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. Overall the accommodation and public areas were of a high standard. Lock in the lowest price from these sites. more. Nothing crazy and theres only 4 or 5 slides but its enough to have a laugh on. We remain with warm regards, Hotel Riu Palace Santa Maria Online Reputation Manager, The palace on sal lived up to all expectations. On the flip side Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. more. The app is new so has a way to go but it did the job. Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111, Cape Verde. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Hotel Riu Palace Santa Maria, Santa Maria: 1.317 Bewertungen, 2.198 authentische Reisefotos und gnstige Angebote fr Hotel Riu Palace Santa Maria. We are also saddened to read you were not satisfied with the entertainment program. They are fighting all day. It was our first time in Cape Verde and in Sal Island and it was really amazing. We are very sorry if you got another impression. RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. Food- very so so. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. Vluchten Restaurants Dingen om te doen . I was recommended to come to a Rui, not sure if I will go to another if the drinks and speciality restaurants are the same. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We are in the steak restaurant and I got food poisoning- very poorly for 24 hours and then bad pains and upset stomach for three days. Staff are really friendly and the room service feature on the app is great if you need anything extra. I would recommend this hotel.Couldnt fault it.Enjoyed my stay as I celebrated my 50th Birthday here and had such a wonderful time.Thanks to all the staff. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. Room was very clean and new ones. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Own or manage this property? This is the version of our website addressed to speakers of English in the United States. For the party people. Ive just stayed 11 nights with my partner and my 2 year old. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. This is the version of our website addressed to speakers of English in United Kingdom. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. Tripadvisor performs checks on reviews. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. We loved this hotel and beach and would love to go back. Yes, free parking is available to guests. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). For specific enquiries, we recommend calling ahead to confirm. The gymIm an avid gym goer so I was hoping for more, but its pretty basic. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. Went on buggy tour brilliant way to see the island. Of five stars they score six. Do go to the white party and neon party, the entertainment team We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. To do list If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Hotel Riu Palace Santa Maria 5*, -: . We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Hotel Riu Palace Santa Maria, Santa Maria: See 1,308 traveller reviews, 2,186 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again. Smokers were a problem and should not be allowed to smoke on balconies or most public areas. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Respectfully,Hotel Riu Palace Santa MariaOnline Reputation Manager. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Personally I believe its the latter!! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Read Reviews of Hotel Riu Palace Santa Maria. Extremely disappointing visit and cannot recommend any aspect of this visit, The stay was wonderful after transferring from Riu Funana at our own cost. We hope you allow us the chance to share a more positive experience with you soon. I was put on a drip for over an hour. We visited spa with my husband (Massage for two): very professional, recommended. We always found a sunbed.there's thousands. Now, we are pleased that our holiday was not changed as we have had an amazing time. As busy as it was we never couldn't find a seat at meal times, evening/ bars. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. Drinks - An absolutely great selection of drinks available all inclusive. The whole hotel was well maintained. Many travellers enjoy visiting Paroquia de Nossa Senhora das Dores (1.3 miles) and Nazarene Church (1.4 miles). Weather, hotel , transport to hotel etc all absolutely spot on not done any trips but if thats your thing then reach out on fb to the very many guides or easily find one when here on the beach or through your rep. Therefore, please rest assured that we take every complaint very seriously. Non of us were ill and we ate everything. Taxes and fees that are shown are estimates only. Day and evening entertainment. Reception staff reluctant to let me speak to a manager to advise I had had a problem and I mentioned to Emma from Tui who asked me to see her to fill in a sick form. Obviously, not the fault of the hotel, but something to bear in mind. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. Hotel Riu Palace Santa Maria, Santa Maria: 1,310 Hotel Reviews, 2,186 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. Over cooked! It was fun. No butter Staff lethargic and rude. The 2 adult pools had a swim up bar. We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the service of some of the staff members. Tripadvisor'n interaktif haritasn kullanarak konuma ve yakndaki restoran ve gezilecek yer seeneklerine gz atn. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Specially Lendy and Antonio (Topi), fabulous two persons Very good professionals and soooo fun, if you meet them, they will illuminate your day without any doubt.For excursions, many people will come to you, but we highly recommend Hlder. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: 10 opiniones y 2.198 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, clasificado en el puesto no.3 de hoteles en SANTA MARA. Water park is brill for kids. To do list Advertised as 5*, Im afraid thats a joke. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. The hotel is lovely, plenty of pools to choose from. 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